Our free customer support options are:
Forums - A rich, on-line, peer-support resource containing over 100,000 posts about all versions of DataFlex, DataFlex Reports, Dynamic AI, cloud deployment, database connectivity, web services, developer contributed code and more. Data Access Worldwide product development and technical support teams, along with a global community of developers actively contribute to the forums.
Knowedge Base - Over 1500 articles covering all facets of our products. Numerous code examples, work-arounds and invaluable tips.
Customers with a current commercial development license may also use....
Email - Send a support request to firstname.lastname@example.org
Phone - For North America and Asia Pacific customers, our Support Team is available Monday through Friday between 10am and 5pm U.S. Eastern Time (GMT -5:00) at: +1-305-232-3142
For email or phone support, please review our Support Communication Guidelines.
Free email and phone support for customers with commercial licenses is limited to a question about the use of a particular product feature that can be resolved within 15 minutes; it is not intended to replace training or to assist with the design, development or debugging of an application. Valid examples of product feature support are:
Services and support that are not available through free phone or email are:
We reserve the right to limit unreasonable usage of free phone and email support.