Customer support is provided for products on the Current Products List.
Our free customer support options are:
Forums - A rich, on-line, peer-support resource containing over 100,000 posts about all versions of DataFlex, DataFlex Reports, Dynamic AI, cloud deployment, database connectivity, web services, developer contributed code and more. Data Access Worldwide product development and technical support teams, along with a global community of developers actively contribute to the forums.
Knowedge Base - Over 1500 articles covering all facets of our products. Numerous code examples, work-arounds and invaluable tips.
Customers with a current commercial development license may also use....
Email - Send a support request to email@example.com
Phone - For North America and Asia Pacific customers, our Support Team is available Monday through Friday between 9am and 5pm U.S. Eastern Time (GMT -5:00) at: +1-305-232-3142
For email or phone support, please review our Support Communication Guidelines.
Free email and phone support for customers with commercial licenses is limited to a question about the use of a particular product feature that can be resolved within 15 minutes; it is not intended to replace training or to assist with the design, development or debugging of an application. Valid examples of product feature support are:
Services and support that are not available through free phone or email are:
We reserve the right to limit unreasonable usage of free phone and email support.
For technical support beyond the scope of our free services, Data Access Worldwide offers two options:
A Technical Support Incident - a support incident is a fixed-price phone or email support session dedicated to the resolution of one subject or issue. An incident may be initiated as an extension of a free support call or email or it can be scheduled with a support team member at a mutually convenient time.
Consultancy - Data Access Worldwides Professional Services Group offers extended technical support, application design advice, expert programming resources and a variety of other consulting services. The scope can range from an hour of "coaching" to a months long engagement to build a complete business solution. Customers can also use our consulting services when you simply want us to collaborate with you or perform a specific task:
For more information about consulting services, contact us - were here to help!
We welcome product suggestions and bug reports from customers. Our tracking system facilitates submitting suggestions and bug reports, viewing existing suggestions and bugs and performing suggestion and bug searches on-line. Resources are:
Submit a Suggestion or Bug - To avoid duplications, please view the List Reports to check for existing reports before submitting a new one.
List Reports - List bugs according to the options you select.
Search Reports - Perform text searches for bugs and suggestions on various Data Access products.
View a Specific Suggestion or Bug - View the status of a specific bug using its BugTracker ID number
When bugs in Current Products are reported, Data Access will attempt to confirm the bug in the latest release of the product.
Bug status information assists developers using a current product revision and identifies how the bug is addressed in the current release (i.e., it was specifically fixed or simply doesnt happen due to other product changes). Reported bugs that do not exist in a Current Product are unlikely to be verified, fixed or receive a workaround in the revision in which it was reported.