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Customer Support

Your Support Options Are...

Customer support is provided for products on the Current Products List.

Our free customer support options are:

Forums - A rich, on-line, peer-support resource containing over 100,000 posts about all versions of DataFlex, DataFlex Reports, Dynamic AI, cloud deployment, database connectivity, web services, developer contributed code and more. Data Access Worldwide product development and technical support teams, along with a global community of developers actively contribute to the forums.

Knowedge Base - Over 1500 articles covering all facets of our products. Numerous code examples, work-arounds and invaluable tips.

Blogs and Videos

Customers with a current commercial development license may also use....

Email - Send a support request to support@dataaccess.com

Phone - For North America and Asia Pacific customers, our Support Team is available Monday through Friday between 9am and 5pm U.S. Eastern Time (GMT -5:00) at: +1-305-232-3142

For email or phone support, please review our Support Communication Guidelines.

Free email and phone support for customers with commercial licenses is limited to a question about the use of a particular product feature that can be resolved within 15 minutes; it is not intended to replace training or to assist with the design, development or debugging of an application. Valid examples of product feature support are:

  • Clarification of documented features, commands, methods and procedures
  • Assistance installing development tools - getting your product up and running
  • Advice about using DataFlex’s various utilities
  • Configuring DataFlex Studio to best suit your development needs
  • Assistance with product registration and registration codes

Services and support that are not available through free phone or email are:

  • Remote connection to a developer or end-user’s computer for diagnostic purposes
  • Review of customers’ application designs or source code
  • Finding work-arounds for un-confirmed bugs
  • Issues relating to application installment or deployment

We reserve the right to limit unreasonable usage of free phone and email support.

We welcome product suggestions and bug reports from customers. Our tracking system facilitates submitting suggestions and bug reports, viewing existing suggestions and bugs and performing suggestion and bug searches on-line. Resources are:

Submit a Suggestion or Bug - To avoid duplications, please view the List Reports to check for existing reports before submitting a new one.

List Reports - List bugs according to the options you select.

Search Reports - Perform text searches for bugs and suggestions on various Data Access products.

View a Specific Suggestion or Bug - View the status of a specific bug using its BugTracker ID number

When bugs in Current Products are reported, Data Access will attempt to confirm the bug in the latest release of the product.

  • If testing validates a bug report, the bug is logged as "Confirmed" in Bug Tracker
  • Confirmed bugs are candidates to be fixed in a future product revision
  • For selected, confirmed bugs, workarounds are created and published in Bug Tracker.
  • If testing does not validate that a bug exists in the latest release and it was reported in an earlier but still current release, we will go back to the revision it was reported on to verify it. If the bug is verified there, it is logged as "Confirmed" and marked as fixed in the latest release.

Bug status information assists developers using a current product revision and identifies how the bug is addressed in the current release (i.e., it was specifically fixed or simply doesn’t happen due to other product changes). Reported bugs that do not exist in a Current Product are unlikely to be verified, fixed or receive a workaround in the revision in which it was reported.