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Customer Support Free Support

Our free customer support options are:

Forums - A rich, on-line, peer-support resource containing over 100,000 posts about all versions of DataFlex, DataFlex Reports, Dynamic AI, cloud deployment, database connectivity, web services, developer contributed code and more. Data Access Worldwide product development and technical support teams, along with a global community of developers actively contribute to the forums.

Knowedge Base - Over 1500 articles covering all facets of our products. Numerous code examples, work-arounds and invaluable tips.

Blogs and Videos

Customers with a current commercial development license may also use....

Email - Send a support request to support@dataaccess.com

Phone - For North America and Asia Pacific customers, our Support Team is available Monday through Friday between 9am and 5pm U.S. Eastern Time (GMT -5:00) at: +1-305-232-3142

For email or phone support, please review our Support Communication Guidelines.

Free email and phone support for customers with commercial licenses is limited to a question about the use of a particular product feature that can be resolved within 15 minutes; it is not intended to replace training or to assist with the design, development or debugging of an application. Valid examples of product feature support are:

  • Clarification of documented features, commands, methods and procedures
  • Assistance installing development tools - getting your product up and running
  • Advice about using DataFlex’s various utilities
  • Configuring DataFlex Studio to best suit your development needs
  • Assistance with product registration and registration codes

Services and support that are not available through free phone or email are:

  • Remote connection to a developer or end-user’s computer for diagnostic purposes
  • Review of customers’ application designs or source code
  • Finding work-arounds for un-confirmed bugs
  • Issues relating to application installment or deployment

We reserve the right to limit unreasonable usage of free phone and email support.